How to Get Things Right
Muñoz-Seca, Beatriz
Produktnummer:
1838ab40398a144499ad42a86c56f657ed
| Autor: | Muñoz-Seca, Beatriz |
|---|---|
| Themengebiete: | Efficiency Industrialization Knowledge management Problem solving Service Sector |
| Veröffentlichungsdatum: | 27.06.2019 |
| EAN: | 9783030140878 |
| Sprache: | Englisch |
| Seitenzahl: | 188 |
| Produktart: | Gebunden |
| Verlag: | Springer International Publishing |
| Untertitel: | A Guide to Finding and Fixing Service Delivery Problems |
Produktinformationen "How to Get Things Right"
In How to Make Things Happen, we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM) to improve their operations. With real examples and plenty of practical tips, anecdotes and actionable ideas for real life implementation, this book will teach you how to:Explore hidden capacityImplement new ideas by transforming pop-ups into prototypesDiscover knowledge pills to accelerate learningDevelop service modules and problem tracksPut problem solving at the heart of excellent service deliveryOffering a rare insight into how to unblock service problems and the realistic challenges you will encounter along the way, this book shows you how to make things happen and more importantly, how toget them right.
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