Digital Business Transformation in Africa, Volume II
Anning-Dorson, Thomas
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Dieses Produkt erscheint am 26. Oktober 2025
Produktnummer:
1821dbdebba0b945e3803a17ca9a02b9a2
Autor: | Anning-Dorson, Thomas |
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Themengebiete: | chatbots customer service digital marketing e-commerce marketing in Africa social media brand engagement |
Veröffentlichungsdatum: | 26.10.2025 |
EAN: | 9783031972102 |
Sprache: | Englisch |
Produktart: | Unbekannt |
Verlag: | Springer International Publishing |
Untertitel: | Digital Ecosystems, Consumer Experience, and Engagement |
Produktinformationen "Digital Business Transformation in Africa, Volume II"
As Africa's digital economy expands rapidly, it presents a wealth of opportunities for both micro and macroeconomic development. This book, the second of two volumes, offers a comprehensive examination of how digital technologies are altering the way companies interact with customers and the continent's broader digital ecosystem.Drawing on a rich mix of empirical studies and conceptual frameworks, this volume examines key themes at the forefront of Africa's digital revolution. It explores the impact of super-apps and IoT on consumer interactions, the role of mobile technologies in shaping African digital ecosystems, and the multifaceted influence of digital technologies on socio-economic development. The book delves into cutting-edge customer engagement strategies, including the use of short-form video content, chatbots, and emojis in digital customer service, providing empirical insights into their effectiveness in the African context. Furthermore, this volume offers nuanced analyses of social media's role in brand engagement and e-commerce, exploring generational dynamics and cross-country trends. It also examines the intersection of digital activism and brand management, offering valuable insights for companies navigating the complex socio-political landscape of African markets. It will be of great interest to scholars and students of innovation strategy and business in Africa.

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