Crisis Communication

Finn Frandsen and Winni Johansen have won the 2019 Danish communication prize (KOM-pris) for their world-class research in organisational crises, crisis management and crisis communication. This prize is awarded by The Danish Union of Journalists (Dansk Journalistforbund) and Kforum.The aim of this handbook is to provide an up-to-date introduction to the discipline of crisis communication. Based on the most recent international research and through a series of levels (from the textual to the inter-societal level), this handbook introduces the reader to the most important concepts, models, theories and debates within the field of crisis communication. Crisis communication is a young and very vibrant field of research and practice. It is therefore crucial that researchers, students and practitioners have access to presentations and discussions of the most recent research. Like the other handbooks in the HOCS series, this handbook contains a general introduction, a chapter on the history of crisis communication research, a series of thematic chapters on crisis communication research at various levels, a chapter perspectives, a glossary of key terms, and lists of further reading for each chapter (with references to publications in English, German, and French). OverviewSection I – Introducing the fieldGeneral introductionA brief history of crisis management and crisis communication: From organizational practice to academic disciplineReframing the field: Public crisis management, political crisis management, and corporate crisis managementSection II – Between text and contextImage repair theorySituational crisis communication theory: Influences, provenance, evolution, and prospectsContingency theory: Evolution from a public relations theory to a theory of strategic conflict managementDiscourse of renewal: Understanding the theory’s implications for the field of crisis communicationMaking sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communicationArenas and voices in organizational crisis communication: How far have we come?Visual crisis communicationSection III – Organizational levelTo minimize or mobilize? The trade-offs associated with the crisis communication processInternal crisis communication: On current and future researchWhistleblowing in organizationsEmployee reactions to negative media coverageCrisis communication and organizational resilienceSection IV – Interorganizational levelFixing the broken link: Communication strategies for supply chain crisesReputational interdependence and spillover: Exploring the contextual challenges of spillover crisis responseCrisis management consulting: An emerging field of studySection V – Societal levelCrisis and emergency risk communication: Past, present, and futureCrisis communication in public organizationsCommunicating and managing crisis in the world of politicsCrisis communication and the political scandalCrisis communication and social media: Short history of the evolution of social media in crisis communicationMass media and their symbiotic relationship with crisisSection VI – Intersocietal levelShould CEOs of multinationals be spokespersons during an overseas product harm crisis?Intercultural and multicultural approaches to crisis communicationSection VII – Critical approachesEthics in crisis communicationSection VIII – The futureThe future of organizational crises, crisis management and crisis communication For a detailed table of contents, please see here.