Call Center
Oglesby, Gwen
| Autor: | Oglesby, Gwen |
|---|---|
| Themengebiete: | Business / Economics / Finance |
| Veröffentlichungsdatum: | 01.10.2016 |
| EAN: | 9781612548746 |
| Sprache: | Englisch |
| Seitenzahl: | 120 |
| Produktart: | Kartoniert / Broschiert |
| Verlag: | M Brown Publishing LLC |
| Untertitel: | A Focus on Customer Service |
Produktinformationen "Call Center"
Gwendolyn Oglesby has built her entire career working in customer service, creating memorable employee-customer experiences and positive work environments. Managing employees, assisting customers, building a team culture- she's done it all. Now she's ready to share her experience with other call center professionals and equip readers with the tools and knowledge she's acquired on the line.Call Center teaches managers how to train, motivate, and encourage employees to reach their full potential through Oglesby's personal experience and inspiring professional philosophies. Each chapter features statistics, personality profiles, and thought-provoking questions designed to engage readers in the anatomy of a healthy workplace. A workplace's success depends on the cooperation between management and employees. At the end of the day, customer service is not just about serving the customer; it means serving your team as well.
Sie möchten lieber vor Ort einkaufen?
Sie haben Fragen zu diesem oder anderen Produkten oder möchten einfach gerne analog im Laden stöbern? Wir sind gerne für Sie da und beraten Sie auch telefonisch.
Juristische Fachbuchhandlung
Georg Blendl
Parcellistraße 5 (Maxburg)
8033 München
Montag - Freitag: 8:15 -18 Uhr
Samstags geschlossen